Your Cover Twitter rules

The Twitter page has been created for your entertainment, enjoyment and discussion. Please feel free to share your views but be aware that we are part of a regulated industry and may not be able to comment on some issues, such as pricing structures.

Please refrain from posting any content which is:

•  offensive, abusive, intimidating or harassing, demeaning, defamatory or otherwise inappropriate;
•  spam;
• unauthorised advertising or sales messages for any products or services unrelated to Your Cover Insurance or Allianz plc;
•  an abuse of copyright;
•  abusive or inappropriate language;
•  secure details about your Allianz account.

Allianz is not affiliated with Twitter and has no control over how Twitter or other third parties use the information you share on this site. Please make yourself familiar with Twitter's privacy and security policies and understand how your information can be displayed and used on the site as well as by third-party sites that you may be linked to via Twitter. We advise users to be aware of all their information that will be made public by Twitter, which may not be limited to the user's Tweets.

We strive to deliver excellent service but there may be occasions where an issue leaves you dissatisfied. If, for any reason, you are not 100% happy with our service, we want to do everything we can to resolve the issue.

If you choose to inform us of a customer service issue via Twitter, we will take you offline to a more secure environment to resolve the issue. We really want to make sure that any problem is resolved quickly and promise to review your complaint or query within 1 hour.

Please give us time to review customer service issues and be assured that we are trying our absolute best to resolve them for you. Our customer care team will stay in regular contact with you until the issue is resolved, keeping you updated on progress.

We would appreciate it if you do not repeatedly post about an issue whilst we are trying to resolve it, as you could end up with multiple operators dealing with it, which could hold things up.

We take all complaints seriously. As such, your complaint may be dealt with under our formal complaints handling process, which can be found at http://www.allianz.co.uk/complaints/customer-complaints-contacts.htm.

Everyone is welcome to join in the conversation on our Twitter page, provided that they are respectful of others and comply with a few rules. We have created these rules to ensure that our social environment is a pleasant, friendly and enjoyable space for everyone. If you add something to the page that is not conducive to this environment, it will be removed.

These are the rules:

• Everyone is entitled to their own opinions and has the right to express them. Respect all opinions, even if you do not agree with them: nobody likes to be put down or have their opinions belittled.

• Do not intimidate, bully, demean or insult: we are all about being social on Twitter and that behaviour is anti-social!

• Language must be clean: swearing or abusive content is not tolerated.

• Our Twitter page is public so please do not publish personal details of yourself or others that should be kept secure. We want you to be safe on this page. Secure details relate to things like policy details and telephone numbers - you would never normally share such details with strangers, so please do not share any personal details here.

• We really want to hear about your stories and what you have to say but keep it appropriate. Abusive typed words are as damaging and hurtful to others as if they were spoken, so be careful how you express yourself and your views and consider what you are saying.

• Persistent behaviour in contravention of these rules may result in you being banned from posting on our Twitter page.

Your Cover is a product from Allianz Insurance plc, registered in England no 84638 at 57 Ladymead, Guildford, Surrey, GU1 1DB, United Kingdom. Allianz Insurance is authorised and regulated by the Financial Services Authority, registration number 121849 and this can be checked by visiting the FSA website at www.fsa.gov.uk or by contacting the FSA on 0845 606 1234.