We may use personal details you give in order to provide you with a quotation, deal with your policy, or support the development of our business by including your home and motor details in customer surveys. This could include searching the files of credit reference agencies, who may keep a record of the search. We may contact you and ask necessary questions. We will store your details on computer but will not keep them for longer than necessary. Under the terms of the Data Protection Act you are entitled to a copy of any information we hold about you. Telephone calls between you and us may be recorded.
We may share your details with other companies within the Allianz group of companies or pass them to third parties so that we may tell you of products and services which we think may interest you by telephone, email or post. If you do not want to know about these products or services, please write to us at: Freepost, NATW263, Bristol BS32 4BR.
Under the Data Protection Act we can only discuss the details with you. If you would like anyone else to act on your behalf, please ring and let us know. Your personal details may be transferred to countries outside the EU. They will at all times be held securely and handled with the utmost care in accordance with all principles of the English law.
| Fraud prevention, detection and claims history |
In order to detect or prevent fraud we may at any time:
If false or inaccurate information is provided and fraud is identified, details will be passed to fraud prevention agencies. Law enforcement agencies may access and use this information. We and other organisations may also access and use this information to prevent fraud and money laundering, for example, when:
Please contact us at 01454 611 716 if you want to receive details of the relevant fraud prevention agencies. We and other organisations may access and use from other countries the information recorded by fraud prevention agencies. Insurers pass information to the Claims & Underwriting Exchange register, run by Insurance Database Services Ltd (IDS Ltd). The aim is to help us check information provided and also to prevent fraudulent claims. We may at any time search the register including when we deal with your request for insurance. Under the conditions of your policy you must tell us about an incident (such as a fire or a theft) which may or may not give rise to a claim. When you tell us about an incident we will pass information relating to it to the database. We can supply more information on the database if you request it. You should show this notice to anyone who has an interest in property insured under this policy. Allianz Insurance plc may seek information from other insurers and information agencies to check the information you may have supplied and Allianz Insurance plc may provide the information you have supplied to other insurers for the same purpose. |
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| Sharing information with the police |
We may ask you or anyone covered under the policy to give written agreement for us to obtain from or exchange specified information and material with the police. The purpose of these measures is to help verify claims and to guard against fraud. If you, or a covered person, provide written agreement, you or the covered person will be given the opportunity to receive a copy of the information and material the police release to us. Should you or any covered person not provide written agreement, we will not pay your claim and we will cancel the policy. We will not release information or material about a covered person to you without their agreement. We will only ask for information from the police (or other similar bodies) or provide them with information without your or any covered person’s agreement if we are required to do so. Any request will comply with section 29 of the Data Protection Act 1998 or any subsequent legislation. |
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| Choice of law |
Unless we agree otherwise: a) the language of the policy and all communications relating to it will be in English; b) English law will apply to the contract of insurance. |
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| How to make a complaint |
Our aim is to get it right, first time, every time. If we make a mistake, we will try to put it right promptly. We will always confirm to you the receipt of your complaint within five working days and do our best to resolve the problem within four weeks. If we cannot, we will let you know when an answer may be expected. If we have not sorted out the situation within eight weeks, we will provide you with information about the Financial Ombudsman Service (FOS). Please contact us using the following details. If your complaint relates to a Your Cover policy, please contact: Customer Satisfaction Manager Phone: 0844 209 0841 Using our complaints procedure, or referral to the Financial Ombudsman Service, does not affect your legal rights. If your complaint relates to the Legal expenses section of your policy, please contact: Customer Satisfaction Manager Phone: 0845 070 0886
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| Reflection period |
You may cancel this policy within 14 days of the date you receive it. You can do this by returning the certificate of motor insurance to us. If you cancel the policy, you are entitled to a refund of the premium that you have paid for this policy. We will charge a pro rata premium, except where an incident has occurred that may give rise to a claim, in which case the full annual premium may be payable to us. You may also remove any of your options within 14 days of the date you receive your policy or the date that you received the amended policy. If you remove an option you will receive a full refund for that option.
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Terms and conditions contained in the policy documentation apply. Download the policy documentation here.
Obtain an instant quote for a Your Cover Home insurance policy online now.
If you need help at any stage whilst you are building your Home insurance cover, our knowledgeable UK customer centre staff are available to assist you on 0800 975 3247.
Your Cover is a product from Allianz Insurance plc, registered in England no 84638 at 57 Ladymead, Guildford, Surrey, GU1 1DB, United Kingdom. Allianz Insurance is authorised and regulated by the Financial Services Authority, registration number 121849 and this can be checked by visiting the FSA website at www.fsa.gov.uk or by contacting the FSA on 0845 606 1234.
0800 975 3246
Lines open:Mon-Fri 8am - 9pmSat 9am - 5pm
Calls may be monitored and recorded for training purposes.
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