PROTECTING CUSTOMERS FOR OVER 100 YEARS. Find out more about Allianz Insurance plc.

Your cover:

How to make a claim

At Your Cover we know that the next time you need to buy insurance you will judge Your Cover by how helpful, efficient and fair we were in dealing with your claim. If you need to make a claim against a Your Cover home insurance policy, simply call our Claims department on 0844 893 9608. Claims handlers are available to help you 24 hours a day, 365 days a year. Your claim will be dealt with over the 'phone and you will not need to complete a claim form.

If you need emergency assistance	If you have Home emergency cover included in your policy and need immediate help to deal with the effects of flood, fire or another insured risk, call our 24 hour Home Emergency Helpline on 0800 777 149.

What information will we ask for?	Please try to have the following information ready so we can deal with your claim for you as quickly as possible: Your policy number Date and details of the event or incident for which you are making the claim A description of the damage for which you are claiming Where applicable, the crime or incident number supplied to you by the Police when they attended your home or when you reported the incident.

What information will we ask for?

Please try to have the following information ready so we can deal with your claim for you as quickly as possible:

Your policy number
Date and details of the event or incident for which you are making the claim
A description of the damage for which you are claiming
Where applicable, the crime or incident number supplied to you by the Police when they attended your home or when you reported the incident.

What happens when you make a claim?	When you call us, we will simply record the details of your claim. We will discuss with you the best way to get your claim dealt with and, if necessary, put you in touch with one of our approved repairers. By using an approved repairer, the work will be guaranteed for at least 5 years. We will keep you informed, proactively, on the progress of your claim. You can find out more about our handling of your claim by reading the full details of our Claims promise, below.

What happens when you make a claim?

When you call us, we will simply record the details of your claim. We will discuss with you the best way to get your claim dealt with and, if necessary, put you in touch with one of our approved repairers. By using an approved repairer, the work will be guaranteed for at least 5 years. We will keep you informed, proactively, on the progress of your claim.

You can find out more about our handling of your claim by reading the full details of our Claims promise, below.

Information we may also require in settling your claim	Depending on the nature of your claim, we may require further information from you. This could include: Accurate descriptions and values of items which have been damaged or stolen. Valuation certificates or receipts relating to items which have been damaged or stolen. Estimates for repair work if you wish to use your own trades people rather than our approved repairers.

Our Claims promise	At Your Cover we believe the Claims process is our opportunity to provide you with the highest level of customer service possible. We have set up our Claims process in such a way as to ensure we achieve this: You will be assigned your own named Claims handler, no matter how large or small your claim. Each Claims handler works in a small team of 3 or 4 people, which means that if they are temporarily unavailable, there will be another person from the same team available to help you. Each Claims handler will proactively update you on the progress of your claim and you can agree with them how often they should contact you and by what medium, for example email or telephone. Our UK-based Claims registering service is available 24 hours a day, every day of the year. Genuine emergencies will be dealt with immediately at any time but claims are processed during working hours. However, you may register a general claim at any time of the day or night and we will call you back during the working day to discuss it with you. Operating with transparency is at the heart of Your Cover's approach to our relationship with you. This is why we will always be completely clear with you in explaining how we have calculated your settlement.

Our Claims promise

At Your Cover we believe the Claims process is our opportunity to provide you with the highest level of customer service possible. We have set up our Claims process in such a way as to ensure we achieve this:

You will be assigned your own named Claims handler, no matter how large or small your claim.
Each Claims handler works in a small team of 3 or 4 people, which means that if they are temporarily unavailable, there will be another person from the same team available to help you.
Each Claims handler will proactively update you on the progress of your claim and you can agree with them how often they should contact you and by what medium, for example email or telephone.
Our UK-based Claims registering service is available 24 hours a day, every day of the year. Genuine emergencies will be dealt with immediately at any time but claims are processed during working hours. However, you may register a general claim at any time of the day or night and we will call you back during the working day to discuss it with you.

Operating with transparency is at the heart of Your Cover's approach to our relationship with you. This is why we will always be completely clear with you in explaining how we have calculated your settlement.

Keeping our numbers handy	There is no time like the present to add these numbers to your address book, or save them to your mobile 'phone so that you can reach us quickly: Your Cover Claims 0844 893 9608 Your Cover 24 hour home emergency helpline* 0800 777 149* * This number requires that you have included the 24 hour home emergency option in your policy.

Your Cover is a product from Allianz Insurance plc, registered in England no 84638 at 57 Ladymead, Guildford, Surrey, GU1 1DB, United Kingdom. Allianz Insurance is authorised and regulated by the Financial Services Authority, registration number 121849 and this can be checked by visiting the FSA website at www.fsa.gov.uk or by contacting the FSA on 0845 606 1234.

Contact us

0844 209 0841

Mon-Fri 8am - 9pm. Sat 9am 5pm.

Calls may be monitored and recorded for training purposes.

You are here:

Your cover:

How to make a claim

To forward this page to a friend, please enter the following details.

Contact us