Terms and conditions contained in the policy documentation apply. Download the policy documentation here.
How to make a claim
How to make a claim
If you have been unfortunate enough to have to make a claim, we know that the next time you need to buy insurance, you will judge Your Cover by how helpful, efficient and fair we were in dealing with it. If you need to make a claim under Your Cover Car insurance, simply call our Claims Department on: 0844 893 9606.
Claims Representatives are available to help you 24 hours a day, 365 days a year. Your claim will be dealt with over the phone, and you will not need to complete a claims form.
We will provide you with a named claims handler who will manage the claim on your behalf, these claims handlers work in small teams of 3 or 4 so, if at any point your handler is temporarily unavailable due to holiday, sickness or being on another call, another team member will already be familiar with your case and be able to help you.
| If your car is unsafe to drive |
If you think your car is unsafe to drive, call our Accident recovery line free on: 0800 777 128 |
|---|
| The information we will ask for when you call us to claim |
Our first concern is for your safety so it is important that before ringing us, you take steps to ensure (as much as possible) that you and your passengers are taken out of any potentially dangerous situations. Find out more about what to do in a road traffic accident. Please try to have the following information ready so we can deal with your claim for you as quickly as possible:
|
|---|
| What happens when I make a claim? |
When you call us we will record the details of your claim and discuss with you the best way to get your claim resolved. Where appropriate, we will put you in touch with one of our Approved Repairers. By using an Approved Repairer you will be provided with a free courtesy car whilst the repair work is being carried out and the work will be guaranteed for at least 5 years. We will keep you informed, proactively, through your named claims handler, on the progress of your claim, as well as managing any third parties involved so that we can settle the claim as quickly and as fairly as possible. |
|---|
| Keeping our numbers handy |
There’s no time like the present. Please add these phone numbers to your mobile phone address book, together with your policy number, so that you can reach us quickly in an emergency: Your Cover Claims 0844 893 9606 Your Cover Recovery 0800 777 128
If you gave us your mobile number at the point you took out your policy, we will endeavour to send you a number of texts containing all the relevant numbers you might need so you can save them directly to your phone. |
|---|
Your Cover is a product from Allianz Insurance plc, registered in England no 84638 at 57 Ladymead, Guildford, Surrey, GU1 1DB, United Kingdom. Allianz Insurance is authorised and regulated by the Financial Services Authority, registration number 121849 and this can be checked by visiting the FSA website at www.fsa.gov.uk or by contacting the FSA on 0845 606 1234.
Contact us
0844 893 9606
Lines open:
Mon - Fri 8am - 9pm
Sat 9am - 5pm
Calls may be monitored and recorded for training purposes.
Key features
- Named claims handler
- Flexible cover options
- UK call centres