TRUST OVER 100 YEARS’ EXPERIENCE. Find out more about Allianz Insurance plc.

Your cover:

Our claims promise

At Your Cover we believe the Claims process is our opportunity to provide you with the highest level of customer service possible and we have established our Claims process in such a way as to ensure we achieve this.

Transparency is at the heart of what we do, whether it is in the way we help you to shape your own insurance product, or how we manage your claim. That is why we will always be clear in explaining how we calculated your settlement.

If you need to make a claim	You will be assigned your own named claims handler, no matter how large or small your claim. Each claims handler works in a small team of 3 or 4 which means that if they are temporarily unavailable, there will be another person from the same team available to help you. Each claims handler will proactively update you on the progress of your claim and you can agree how often and through which channels they should contact you. Our UK based claims notification service is available for emergencies 24 hours a day 7 days a week and although claims will be handled during working hours, you can register for a call back at any time.

If you need to make a claim

You will be assigned your own named claims handler, no matter how large or small your claim.
Each claims handler works in a small team of 3 or 4 which means that if they are temporarily unavailable, there will be another person from the same team available to help you.
Each claims handler will proactively update you on the progress of your claim and you can agree how often and through which channels they should contact you.
Our UK based claims notification service is available for emergencies 24 hours a day 7 days a week and although claims will be handled during working hours, you can register for a call back at any time.

Your Cover is a product from Allianz Insurance plc, registered in England no 84638 at 57 Ladymead, Guildford, Surrey, GU1 1DB, United Kingdom. Allianz Insurance is authorised and regulated by the Financial Services Authority, registration number 121849 and this can be checked by visiting the FSA website at www.fsa.gov.uk or by contacting the FSA on 0845 606 1234.

Contact us

0844 209 0841

Lines open:
Mon-Fri 8am - 9pm
Sat 9am - 5pm

Calls may be monitored and recorded for training purposes.

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Our claims promise

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