Your Cover is a product from Allianz Insurance plc, registered in England no 84638 at 57 Ladymead, Guildford, Surrey, GU1 1DB, United Kingdom. Allianz Insurance is authorised and regulated by the Financial Services Authority, registration number 121849 and this can be checked by visiting the FSA website at www.fsa.gov.uk.
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How to make a complaint
Your Cover aims to provide you with insurance which offers excellent quality and value, and a convenient and flexible website through which you can tailor your policy precisely to match your own circumstances
We also aim to provide a high level of UK based customer service, ready to help you by phone whenever you need it.
|Making a complaint||
We recognise that however hard we work to ensure that our product and service live up to your expectations, there may be an occasion where you feel that we have fallen short of the mark.
If you feel that this has happened, we ask that you either:
We are committed to putting right any mistakes we have made, and to resolving any issue causing you concern.
|Dealing with your complaint||
When you make a complaint to our Customer Satisfaction Manager:
Even if you wouldn’t go as far as to say you had a complaint, there may be something about our service, or the way we do things, that you just feel is not quite up to scratch, or could be done better. We welcome feedback of this kind, because this helps us to refine and improve our service and our products. However, we also want positive feedback. If we are doing something well, please tell us or, if one of our team delights you, please tell us why so we can thank them on your behalf.
Please send us your comments using our feedback form
or send your comments in writing to:
Did you know..?
Allianz Insurance plc was voted General Insurer of the Year 2010 at the British Insurance Awards.
Allianz Insurance plc celebrated its centenary in 2005.
Your Cover car insurance was launched by Allianz Insurance plc in 2010.